Before You Book
Booking FAQ
Practical answers about choosing your tour, booking, payments, pickups, families, accessibility, weather and what to expect on the day.
Planning Your Tour
Are Your Tours Private Or Shared?
All tours are private for your group. You will not be combined with other travellers.
This allows the pace, route, stops and commentary to be adapted within the agreed tour duration.
This allows the pace, route, stops and commentary to be adapted within the agreed tour duration.
Is Your Guide Licensed And Experienced?
Yes. Your tour is conducted by a licensed Singapore tourist guide.
Tours combine local history, culture, practical knowledge and on-the-day flexibility rather than following a rigid sightseeing script.
Tours combine local history, culture, practical knowledge and on-the-day flexibility rather than following a rigid sightseeing script.
Which Singapore Tour Is Right For Me?
The best option depends on your available time, interests,
mobility, group size and preferred travel style.
Private car tours are useful when you want comfort and easier travel between different parts of Singapore.
Private walking tours are better suited to exploring individual neighbourhoods, heritage streets, culture and local stories in greater depth.
Layover tours are planned around your flight timings and the time realistically available between arriving and returning to Changi Airport.
Private car tours are useful when you want comfort and easier travel between different parts of Singapore.
Private walking tours are better suited to exploring individual neighbourhoods, heritage streets, culture and local stories in greater depth.
Layover tours are planned around your flight timings and the time realistically available between arriving and returning to Changi Airport.
What Is The Difference Between A Walking Tour And A Private Car Tour?
Walking tours give you more time at street level and are especially
suitable for neighbourhood history, architecture, markets,
religious sites and local food.
Private car tours provide air-conditioned transport between areas and normally include pickup and drop-off at an agreed location.
Car tours still involve walking at individual stops, but the vehicle reduces the walking and travelling required between neighbourhoods.
Private car tours provide air-conditioned transport between areas and normally include pickup and drop-off at an agreed location.
Car tours still involve walking at individual stops, but the vehicle reduces the walking and travelling required between neighbourhoods.
Can The Itinerary Be Customised?
Yes. Your tour can be planned around your interests,
preferred pace and available time.
You may prefer more history, food, architecture, gardens, religious sites, cultural neighbourhoods or modern Singapore.
The final route also needs to remain realistic for traffic, weather, walking time, parking, opening hours and conditions on the day.
You may prefer more history, food, architecture, gardens, religious sites, cultural neighbourhoods or modern Singapore.
The final route also needs to remain realistic for traffic, weather, walking time, parking, opening hours and conditions on the day.
How Long Should My Singapore Tour Be?
Four hours is best for a focused introduction
to a few meaningful areas.
Six hours gives you more time for a broader route, questions, photographs and a food or refreshment stop.
Eight hours provides the most relaxed pace for first-time visitors who would like to explore several different sides of Singapore.
Compare the 4, 6 and 8-hour private tour options .
Six hours gives you more time for a broader route, questions, photographs and a food or refreshment stop.
Eight hours provides the most relaxed pace for first-time visitors who would like to explore several different sides of Singapore.
Compare the 4, 6 and 8-hour private tour options .
Which Tour Is Best For First-Time Visitors?
A six or eight-hour private car tour is usually the most practical
choice if you want a broad introduction to Singapore.
A shorter walking tour may be more suitable if you prefer to explore one neighbourhood or theme in greater depth rather than covering several different parts of the city.
A shorter walking tour may be more suitable if you prefer to explore one neighbourhood or theme in greater depth rather than covering several different parts of the city.
Can We Combine Several Neighbourhoods In One Tour?
Yes, provided the route is realistic for the booked duration.
Possible areas include Marina Bay, Civic District, Chinatown, Little India, Kampong Gelam, Tiong Bahru, Katong-Joo Chiat, Fort Canning and the Singapore Botanic Gardens.
It is usually better to explore fewer places properly than to spend most of your tour travelling between a long checklist of stops.
Possible areas include Marina Bay, Civic District, Chinatown, Little India, Kampong Gelam, Tiong Bahru, Katong-Joo Chiat, Fort Canning and the Singapore Botanic Gardens.
It is usually better to explore fewer places properly than to spend most of your tour travelling between a long checklist of stops.
Booking & Payment
How Do I Book A Private Tour?
You can contact us directly through WhatsApp or email.
Please provide your preferred date, number of guests, available time and the type of tour you are considering. For car tours, it is also helpful to include your pickup location.
Layover travellers can use our Layover Itinerary Planner to check how much touring time may realistically be available.
Once the tour details, price and inclusions have been agreed, the required payment will be sent to you to confirm the booking.
Please provide your preferred date, number of guests, available time and the type of tour you are considering. For car tours, it is also helpful to include your pickup location.
Layover travellers can use our Layover Itinerary Planner to check how much touring time may realistically be available.
Once the tour details, price and inclusions have been agreed, the required payment will be sent to you to confirm the booking.
How Much Deposit Is Required?
A 30% deposit is normally required to reserve
and confirm a private tour.
The deposit forms part of the total tour price. Your booking is confirmed after the required payment has been received.
The deposit forms part of the total tour price. Your booking is confirmed after the required payment has been received.
When Should I Book?
Booking at least two weeks in advance is recommended,
particularly for weekends, public holidays, cruise dates
and busy travel periods.
Last-minute enquiries are welcome when availability allows.
Last-minute enquiries are welcome when availability allows.
What Payment Methods Do You Accept?
Payment options may include:
• PayNow or PayLah! for local payments
• Bank transfer
• Credit or debit card
• PayPal
• Wise or international transfer
The available payment options and any applicable charges will be shown before payment is made.
• PayNow or PayLah! for local payments
• Bank transfer
• Credit or debit card
• PayPal
• Wise or international transfer
The available payment options and any applicable charges will be shown before payment is made.
Can I Pay In US Dollars Or Another Currency?
Yes. Depending on the booking and payment method,
payment may be arranged in SGD, USD, AUD, NZD, GBP, EUR or CAD.
The currency and final amount payable will be stated clearly before you make payment.
The currency and final amount payable will be stated clearly before you make payment.
Do You Provide An Invoice And Booking Confirmation?
Yes. Booking details and an invoice can be provided once the tour
arrangement and payment terms have been agreed.
Please check the tour date, starting time, pickup location, group size, duration, price and inclusions when you receive them.
Please check the tour date, starting time, pickup location, group size, duration, price and inclusions when you receive them.
Is Book Now, Pay Later Available?
Some booking channels may offer a Book Now, Pay Later arrangement.
The conditions and payment deadline depend on the channel and booking arrangement.
The conditions and payment deadline depend on the channel and booking arrangement.
Pickup & Before Your Tour
Where Can You Pick Us Up?
Private car tours can normally begin from your hotel,
Changi Airport, a cruise terminal or another agreed location
within Singapore.
Walking tours usually begin close to the first neighbourhood or location included in the route.
Walking tours usually begin close to the first neighbourhood or location included in the route.
Can You Meet Us Inside Changi Airport?
Yes. For confirmed airport pickups, your guide will meet you
in the public arrivals area after immigration and baggage collection.
Your meeting instructions will be provided before the tour. Please ensure your flight number and contact details are correct.
Your meeting instructions will be provided before the tour. Please ensure your flight number and contact details are correct.
Can You Pick Us Up From A Cruise Terminal?
Yes. Pickup can be arranged from Marina Bay Cruise Centre Singapore
or Singapore Cruise Centre at HarbourFront.
Please provide your ship name, cruise terminal and expected arrival or disembarkation timing when planning the tour.
Please provide your ship name, cruise terminal and expected arrival or disembarkation timing when planning the tour.
Can We Start And Finish At Different Locations?
Usually, yes, for private car tours.
For example, you may begin at your hotel and finish at the airport, cruise terminal, restaurant or another agreed location.
Please confirm this in advance because the requested drop-off may affect the route and available sightseeing time.
For example, you may begin at your hotel and finish at the airport, cruise terminal, restaurant or another agreed location.
Please confirm this in advance because the requested drop-off may affect the route and available sightseeing time.
Can I Bring Luggage On The Tour?
Luggage can often be accommodated on private car and layover tours,
but vehicle space is limited.
Please tell us how many guests are travelling and approximately how many bags you will have. A larger vehicle may be required for larger groups or additional luggage.
Please tell us how many guests are travelling and approximately how many bags you will have. A larger vehicle may be required for larger groups or additional luggage.
Are Child Seats Available?
Child seats may be arranged for private car tours,
subject to availability.
Please provide the child’s age, approximate height and weight when making your enquiry.
Please provide the child’s age, approximate height and weight when making your enquiry.
What Should I Wear?
Light, breathable clothing and comfortable walking shoes
are recommended. Singapore is warm and humid throughout the year.
Modest clothing may be required when entering some places of worship.
You can also read our guide to the best time to visit Singapore .
Modest clothing may be required when entering some places of worship.
You can also read our guide to the best time to visit Singapore .
What Should I Bring?
Water, sunscreen, comfortable footwear and a small umbrella
are useful for most tours.
You may also want a portable phone charger and anything you personally need during several hours away from your hotel.
You may also want a portable phone charger and anything you personally need during several hours away from your hotel.
What Happens If My Flight Is Delayed?
Please provide your flight number so that the arrival can be checked
before an airport pickup.
If your arrival is delayed, the tour plan may need to be adjusted according to the remaining time, guide and vehicle availability, and any onward flight or other deadline.
For layover tours, safe return time to Changi Airport always takes priority over trying to recover lost sightseeing time.
If your arrival is delayed, the tour plan may need to be adjusted according to the remaining time, guide and vehicle availability, and any onward flight or other deadline.
For layover tours, safe return time to Changi Airport always takes priority over trying to recover lost sightseeing time.
During Your Tour
Are Attraction Tickets Included?
Attraction tickets are not included unless specifically stated
in your tour quotation or package.
Please mention any paid attractions you would particularly like to visit because entry times, queues and visit duration can affect the rest of the itinerary.
Please mention any paid attractions you would particularly like to visit because entry times, queues and visit duration can affect the rest of the itinerary.
Are Food And Drinks Included?
Food and drinks are not included unless your tour description
or quotation specifically states otherwise.
Your guide can recommend hawker food, cafés or other local options that fit naturally into the route.
Your guide can recommend hawker food, cafés or other local options that fit naturally into the route.
Can We Stop For Lunch Or Local Food?
Yes, when there is enough time.
The location can be chosen according to the route, your dietary preferences and what you would like to try.
Eating and rest time form part of the booked tour duration unless another arrangement has been agreed.
The location can be chosen according to the route, your dietary preferences and what you would like to try.
Eating and rest time form part of the booked tour duration unless another arrangement has been agreed.
Can We Spend Longer At Places We Enjoy?
Yes. That is one of the advantages of a private tour.
Spending longer somewhere may mean shortening or removing another stop so that the tour still finishes at the agreed time.
Spending longer somewhere may mean shortening or removing another stop so that the tour still finishes at the agreed time.
Can We Change The Itinerary During The Tour?
Small changes can often be made when time, location, traffic,
parking, weather and opening hours allow.
Changes requiring substantially more travelling time, extra tour hours, tickets or a different vehicle may require a revised arrangement.
Changes requiring substantially more travelling time, extra tour hours, tickets or a different vehicle may require a revised arrangement.
Will You Help Take Photos Of Us?
Of course. Your guide can help take photographs using your phone
or camera at suitable stops during the tour.
Professional photography or editing is not included unless separately arranged.
Professional photography or editing is not included unless separately arranged.
Are Rest Stops And Toilet Breaks Available?
Yes. Restroom, drink and short rest stops can be incorporated
where practical.
The tour should work around your comfort rather than trying to rush through a fixed list of attractions.
The tour should work around your comfort rather than trying to rush through a fixed list of attractions.
Families, Accessibility & Dietary Needs
Are The Tours Suitable For Children?
Yes. The route, walking distance, explanations and rest stops
can be planned with families in mind.
Please provide the ages of any children before the tour.
Please provide the ages of any children before the tour.
Are The Tours Suitable For Seniors?
Private tours can be planned with shorter walking sections,
more breaks and a gentler pace.
Private car tours are often the more comfortable option when reducing walking between locations is important.
Private car tours are often the more comfortable option when reducing walking between locations is important.
Are The Tours Wheelchair Or Stroller Friendly?
Many areas of Singapore are accessible, but some heritage sites
have steps, narrow passages, slopes or uneven surfaces.
Please tell us about any wheelchair, stroller or mobility requirements before booking so that the route and vehicle arrangement can be considered.
Please tell us about any wheelchair, stroller or mobility requirements before booking so that the route and vehicle arrangement can be considered.
Can You Accommodate Halal, Vegetarian Or Other Dietary Preferences?
Suitable food options can usually be recommended for halal,
vegetarian, vegan and other dietary preferences.
Please mention your requirements in advance, especially if formal certification is important to your group.
Please mention your requirements in advance, especially if formal certification is important to your group.
Can Food Allergies Be Accommodated?
Please tell us about food allergies before the tour
so that more suitable food options can be considered.
Ingredients and food preparation remain under the control of the individual food vendor, so guests with serious allergies should confirm suitability directly with the vendor.
Ingredients and food preparation remain under the control of the individual food vendor, so guests with serious allergies should confirm suitability directly with the vendor.
Cancellation, Changes & Weather
What Is Your Cancellation Policy?
Cancellation conditions depend on the arrangements made for your booking.
Some third-party costs, including private vehicle arrangements or tickets purchased specifically for your tour, may become non-refundable once confirmed.
Please review our Terms & Conditions and Payment Terms for the conditions that apply to your booking.
Some third-party costs, including private vehicle arrangements or tickets purchased specifically for your tour, may become non-refundable once confirmed.
Please review our Terms & Conditions and Payment Terms for the conditions that apply to your booking.
Can I Reschedule My Tour?
Rescheduling may be possible subject to notice,
guide availability, vehicle availability and any third-party arrangements.
The new date is confirmed only after the revised arrangement has been accepted.
The new date is confirmed only after the revised arrangement has been accepted.
What If My Flight Or Cruise Is Cancelled?
Please contact us as soon as possible.
Where practical, an alternative date or arrangement can be explored. However, costs already committed to a guide, vehicle, tickets or other third-party services may still be subject to the applicable cancellation conditions.
Where practical, an alternative date or arrangement can be explored. However, costs already committed to a guide, vehicle, tickets or other third-party services may still be subject to the applicable cancellation conditions.
What Happens If It Rains?
Singapore has a tropical climate and rain can occur throughout the year.
Light or passing rain: the tour normally continues, using sheltered areas or changing the order of stops where practical.
Heavy weather: the route may be changed, an indoor or sheltered stop may be used, or the timing may be adjusted where practical.
Rain alone does not automatically cancel a tour. The priority is to adapt the experience sensibly rather than rush guests through unsuitable conditions.
Light or passing rain: the tour normally continues, using sheltered areas or changing the order of stops where practical.
Heavy weather: the route may be changed, an indoor or sheltered stop may be used, or the timing may be adjusted where practical.
Rain alone does not automatically cancel a tour. The priority is to adapt the experience sensibly rather than rush guests through unsuitable conditions.
Safety & Insurance
Is Travel Insurance Included?
No. Personal travel insurance is not included in the tour price.
Guests should arrange any travel insurance they consider appropriate for their trip, including cover for cancellations, delays and unexpected travel disruption.
Guests should arrange any travel insurance they consider appropriate for their trip, including cover for cancellations, delays and unexpected travel disruption.
What Should Guests Tell You Before The Tour?
Please tell us about anything that may affect how the tour should be planned,
such as mobility requirements, young children, luggage,
dietary needs or wheelchair and stroller use.
This helps us suggest a more practical route and pace.
This helps us suggest a more practical route and pace.
What Happens In An Emergency?
Appropriate emergency assistance will be contacted when necessary
and reasonable help will be provided.
Any medical, ambulance, transport or other third-party expenses remain the responsibility of the guest or their insurer.
Any medical, ambulance, transport or other third-party expenses remain the responsibility of the guest or their insurer.
Visiting Singapore?
Singapore Travel FAQ
Find practical information about weather, transport, money, food, airport layovers and other useful things to know before visiting Singapore.
Visit Singapore Travel FAQ
Still Have A Question?
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